Submitting a request does not confirm the booking. AYADI confirms it by a message stating the service, date, group size, price and inclusions. Advance payment is 30% for workshops and 50% for private events and custom orders, credited towards the price. The balance due date is stated before payment. Extras and changes require prior agreement on availability, price and timing.
Custom work starts after you approve its specifications. Cancellation before work or an approved special-material purchase gives a full refund. Once started, actual nonrecoverable costs may be deducted up to 50% of the order price, subject to the electronic cancellation rights in clause 2. We correct our errors at no extra cost.
2. Cancellation, rescheduling and electronic bookings
Cancellation is free at least 48 hours before a workshop or 7 calendar days before a private event. Choose a full refund or one reschedule to an available date within 30 days of the original appointment, with a refund if no suitable date is available. Request a change or cancellation through your booking tracking link or our official channels.
After that deadline or for a no-show, only proven actual loss may be deducted, allowing for avoided costs and resale of the slot, up to 30% for ordinary bookings or 50% for private bookings. We explain the calculation and refund the balance. Advance payments are not automatically forfeited, and the remaining price of an unprovided service is not demanded solely for absence. The same rule applies to the cancelled portion when reducing participant numbers.
An electronic booking may be cancelled within 3 days of concluding the contract for a full refund where the statutory conditions are met: the contract has not been fully performed in a way that fulfils its purpose, and received products have not been used or provided a benefit or material value. This right takes priority over cancellation charges and is not lost merely by payment or internal preparation.
3. Attendance, safety and children
A 15-minute grace period allows you to join the remaining session time without an automatic extension. After 30 minutes, or if essential safety instructions have been missed, participation may not be possible; we discuss rescheduling or settle cancellation under clause 2. If AYADI causes the delay, we make up the time or agree a suitable alternative while preserving your rights.
Participants must follow safety instructions and respect others and equipment. Age, guardian attendance and child-supervision requirements are explained before booking. AYADI remains responsible for participant safety.
4. Preparation, collection and uncollected pieces
Drying, firing and preparation may take up to 45 calendar days from the workshop unless a different period is agreed before booking. We notify you when your piece is ready or if there is a material delay.
Collect within 15 calendar days after the readiness notice reaches you; we send a reminder during that period. You may authorise someone to collect or arrange delivery at an agreed charge.
By accepting these terms, the owner of the workshop pieces, or their authorised representative, permits AYADI to donate or safely dispose of them after the 15-day period, provided the readiness notice and reminder have reached them, no collection or delivery has been arranged, and there is no agreed extension or withdrawal of permission before disposal.
This permission does not excuse AYADI’s negligence or waive legal rights. It does not apply retrospectively to earlier pieces without valid acceptance covering them.
5. Artistic results, breakage and lost pieces
Artistic results vary with materials and participant skill. Drying and firing may naturally alter colour, size and texture or cause cracks; we still owe professional care and the agreed specifications. This does not excuse defective materials or negligence.
Breakage is reviewed according to its cause and who held the piece. Customers are not charged for damage without established responsibility and loss.
If your pieces are lost while in AYADI’s custody before delivery, we offer, with your agreement, a free session to remake the same category and number of pieces, including the materials, colouring and firing included in the original booking, at an agreed time. Your other legal rights remain available.
Do not use pieces for food or heating unless their suitability has been confirmed.
6. Our responsibility, complaints and refunds
If AYADI cancels or cannot provide the service, choose a refund for the unprovided portion or accept a suitable alternative. Defective or incomplete services are remedied under the law.
Send complaints through our official channels with booking details, the issue and available evidence. Refunds due are initiated within 7 working days of a qualifying complete request or confirmation of entitlement; bank posting times may vary. Store credit is not imposed where a refund is due.
Cancellation is dated when your request reaches our official channels, even if reviewed later. All appointment times are in Qatar time. Working days are Sunday to Thursday, excluding Qatar public holidays.
7. Privacy and legal rights
Booking does not consent to marketing photography or publication of images. Separate consent is required, including guardian consent for children. We protect booking data and use it to provide the service and comply with the law. Marketing consent is separate from access to the service.
Qatar law governs these terms. They do not waive consumer rights or release AYADI from legal responsibility. Complaint, court and hidden-defect rights remain protected.
The version accepted before booking and payment applies. Later changes do not apply retrospectively.
For earlier bookings, the version accepted when booking applies. Viewing this page alone does not record acceptance for an earlier booking or piece.